Home/Warranty & support

Clear support rules for every purchase.

The final warranty written on your sale bill applies to your product. Keep the original bill and serial/warranty label.

Original bill and serial are required.
Warranty begins from the bill date and applies only to the billed product.
Hardware testing coverage.
Normal-use functional hardware issues may be covered. Physical, liquid, burn, power-surge and accidental damage are excluded.
Inspection and repair come first.
Replacement applies only when repair is not practical and equivalent stock is available.
No unauthorised opening or tampering.
Damaged seals or labels, third-party repair and changed internal parts can void support.
Back up customer data.
Data recovery, corrupted data and deleted files are not covered.
Display damage is excluded.
Dead pixels, spots, lines, flickering, pressure marks and broken panels are not treated as standard hardware claims.
Pre-owned cosmetic condition varies.
Body marks, scratches, colour variation, wear and battery-backup variation are not hardware defects.
Software service is support only.
Paid licences and product keys remain the customer’s responsibility.
Repair time depends on diagnosis and parts.
A fixed completion date cannot always be promised.
Warranty does not restart.
Repair or replacement continues only the remaining term from the original bill.

Your printed/PDF invoice remains the final record.

If invoice-specific terms differ, the terms printed on that invoice apply.